A lead lands. The system takes it from there.
The AI engine resolves identity, picks the right journey, runs the routine turns, and brings in a human at exactly the right moment — all on one continuous case.
From first contact to resolved
Six steps run on every journey.
Lead lands & is resolved
From an ad, webform, WhatsApp, CSV or manual add. GrowHigh matches phone/email to an existing lead or creates one.
The engine picks the journey
An LLM intent classifier reads the first message — or the source binding — and chooses the right Operation.
The opening fires
The entry phase sends its template, with variables like name — or an image from intake data — filled in per-lead.
AI runs the auto phases
It asks the configured questions, captures answers into the case, and advances when conditions are met.
A human takes over
On manual phases the case appears with captured data as a form, live chat, SOPs and AI-drafted replies.
SLAs keep it honest
Overrun a phase budget and it’s flagged. Reminders nudge stalled conversations. Everything is recorded.
Five ideas explain the whole platform
A journey
A named, reusable journey — "Appointment Booking", "Claim Settlement". Build it once; run it for every customer.
A step
Auto (AI-driven) or manual (a human picks it up). Each carries an opening, statuses, SOPs, data fields and an SLA.
How phases connect
Sequential, conditional (branch on a status or answer), or parallel (fan-out and join) — real multi-team operations.
A live journey
One running instance for one customer, with a current phase, status, and everything learned captured as data.
The runtime
Reads messages, picks the operation, runs the auto-phase loop, respects the 24-hour window, fires reminders, tracks SLAs.
The AI runs the routine. Humans handle judgement.
Every phase is one of two kinds. The engine moves the case forward until a manual phase hands it to a person — with all context attached.
AI asks, captures and advances on its own — 24/7, in 45+ languages.
A human picks up with the captured form, live chat and AI-drafted replies.
Inside an auto phase: one tight loop
On every auto phase the engine runs the same loop until the phase’s conditions are met — then it advances the case or hands off to a human.
The engine interprets each reply in context — in 45+ languages — and extracts intent.
Answers are written into structured data fields on the live case, not lost in a transcript.
It asks only the next needed question, following the phase’s configured script and SOPs.
When conditions are met it moves the case to the next phase — or to a human if judgement is needed.
Everything learned is captured — not buried in chat
A human picking up a manual phase sees the full picture instantly.
- Structured fields, captured automatically as the conversation happens.
- Documents & media — reports, photos, IDs — attached to the case.
- Full timeline of every message, status change and automated action.
- Live SLA so the next owner knows exactly how much time is left.
Watch a journey run end-to-end.
We’ll map one of your real operations into GrowHigh in the demo.